That's not a knock on anyone who ran it that way before — it's what happens when the tools were built for hospitals, not for people doing recovery work in the community.
Beacon started as the system we wished existed for our own team. Beacon Core is what runs Beacon Integrated Support Services today — built one real workflow at a time, and never shipped until we'd actually used it ourselves.
Beacon Platform is us opening that same system to other organizations, because the work deserves better than a spreadsheet.